Pillow Talk

pillowsphoto
Wow! When you need to get away from the chaos and truly unwind, Whistler is the place to do it. Although known for winter sports, my best friend and I headed north and had a blissful time hiking, zip trekking, rafting and relaxing. Pan Pacific was the perfect home base with great views, service, amenities and poolside views of the mountains.

 

Mr Malpus,
 

We stayed at your location from January 20 to January 25, 2009  – What a Superb Hotel!

The facilities and the rooms were extraordinary.  The staff always friendly, cheerful, courteous and efficient.  Our daughter, Julie Anne had highly recommended you and your hotel and we can see why.  Thank you so much for making our vacation a truly memorable and pleasurable one.

Sending Many thanks! 

Nicole and Mario

 

Dear Sirs: My Daughter and I stayed at your property (Rm 319, 3/27/09-4/1/09).  We really could not have had a better ski vacation.  The location is of course great.  Your staff (particularly the front desk young man with dark hair, and the parking valet) were extremely helpful and courteous.  The rest of the staff at the Pan Pacific Mountain Side was great.  Always friendly and helpful even if I wasn’t.  Obviously the property has invested in customer service training/screening. That is always appreciated.   I rented a studio but was given a one bedroom, that again was much appreciated.  The fact that the weather and skiing were great helped too.  We loved the salt water pool and used it every day.  See you in two years.  Thanks MJF
  dscn0596
 

 Dear Jim Douglas,

 

Erin and I would like to express our deepest appreciation to you and your wonderful staff for making our vacation a most memorable experience.  The hotel accommodations are wonderful, but your staff truly brings the Pan Pacific to life.  Everyone on your staff treated us exceptionally well, with 5 star level courtesy and have made repeat customers of myself and Erin.  Many thanks to you and your team for a wonderful honeymoon, and Great Job to all !

 

Sincerely,

 

Carlos 

 

P.s. Andrea Proske – she was fabulous !!!


Jim, 
    My family and I stayed with you in the two bedroom suite with den on the 8th floor of the (Pan Pacific) Village Centre hotel over the recent Christmas and New Year period. 

We have been visiting Whistler from the UK at that time each year for about a decade. The Pan Pacific hospitality was so much to our liking that we have booked a stay with you again for the same period next season, arriving on 18 December 2009.

Our visit was made really special by the friendliness of all of your staff, especially Andrea on reception, the breakfast team and the chaps looking after the ski lockers at the Mountainside (property). The other key elements in our decision to return were the central location of the hotel, the availability of the slope-side ski lockers, the inclusion of breakfast and, importantly, the almost-perfect room configuration. As for criticism, really the only thing that any of my family could find was the lack of variety in the hot breakfast, and that was a really minor issue for us.

We use Ski Independence as our travel agent and have again booked a two bedroom suite with den. Knowing that you only have two of these, I would like to request that we have the one on the 8th floor again if it is available as we all really enjoyed the view of the mountains and the new Peak-to-Peak lift. I appreciate that it is not possible to confirm a specific room number this far out, but at some stage someone will have to make the allocation and given any opportunity to influence it I would rather not leave the decision to chance.

May I thank you and your team for helping us to have such a great time despite the uncharacteristicly poor snow. I hope that the snow conditions improve for you as the season progresses.

Please pass my fond regards to Andrea who I am sure will remember us, not least because of my son’s card tricks.

Kind regards,

Peter Joseph

 

Responses

  1. hello pan pacific.
    my name is cydney reimers and i stayed with you from 5th – 12th April 2009.
    my stay was really good and i had such a fun holiday; i loved the skiing!!

  2. The pillows are absolutely gorgeous, thanks maids, your amazing! 🙂 xxx

  3. I wish we could get pillows like that in the UK, they are fabulous!!!

  4. I agree cydney, the skiing is excellent here!

  5. Whistler and hte village is wonderful. Pan PAcific VIllage Center has all the makings of a superb hotel. However, absolutely make the wireless and direct ethernet conenction speed much much faster. It is slower than conenction speed in third world countries. I only say this because if you fix this, it will make this wonderful accommodation whole as it deserves. The service, staff, all excellent.

    • Hi, You will be pleased to know we upgraded to a new faster wireless service a couple of days before Christmas 2010. Our stats show we had 475 users online at the same time on one of the days between Christmas a New Years and no internet connection issues. So you will be able to take better advantage of our free internet service next time you stay with us!


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